Questions about how the founding experience works, what it costs, or when a place opens.
Contact
A person reads these.
Not a queue, not a bot, and not a form that goes nowhere. Tell us which of these you are and we will write back within two working days.
Five reasons people write
What we can help with.
You want to give this to a parent or grandparent and are not sure how to raise it with them.
You already talk to Joan and need something changed, exported, corrected, or deleted.
Something about Joan is hard to use, hear, or see. These go to the top of the list.
Writing about Joan, or working somewhere that serves families we should know about.
If you are asking us to export or delete a family’s material, say so in the message and we will do it by hand and confirm when it is done. That promise is written out in the privacy policy.
Write to us
Tell us what you need.
The more specific you are, the more useful the answer. If it is about a particular storyteller, use the email address the family signed up with so we can find them without asking you to prove anything.